Shipping & Returns

Once payment is confirmed, orders are prepared for dispatch. Estimated processing time: TODO: confirm business days. Delivery time begins once the order is handed to the courier.

THEORIC delivers across all seven emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain) through partner couriers. One delivery attempt is included at no extra cost; if delivery fails due to an incorrect address or recipient unavailability, additional delivery charges may apply for a re-attempt.

Delivery times vary by emirate and are shown at checkout once your address is entered. Timelines may shift due to circumstances outside THEORIC's control (weather, logistics disruptions, public holidays).

Delivery is AED 25.00 per order, to any emirate. Orders over AED 200.00 ship free. The delivery fee is shown at checkout before you pay.

Once your order ships, you'll receive a tracking link by email to follow its progress to delivery.

Customers may request a return within TODO: confirm return window (days) of delivery. To qualify:

• The product must show no signs of use
• It must be in its original packaging
• Seals must be intact, where applicable
• It must be accompanied by the invoice and any accessories or gifts included

THEORIC covers the first return shipment. Returns showing signs of use or violating the above conditions may be refused.

The following are eligible for review:

• Manufacturing defects
• Texture or consistency changes
• Scent changes
• Packaging issues
• Other quality non-conformities

Report issues through our support channels with photos or video. THEORIC may request the product back for technical assessment, which can result in a replacement, full refund, or return of the product if no defect is found.

Reports of allergy, irritation, sensitivity, or other adverse reactions are reviewed on a case-by-case basis. Please describe what happened, share supporting evidence, and return the product if requested. Approval is not automatic and follows technical review.

If you receive the wrong product or an item is missing, contact us within TODO: confirm reporting window (days) of delivery. Once confirmed, THEORIC will arrange the correct item and, if needed, guide you through returning the incorrect one.

For damaged, lost, or missing orders, contact us within TODO: confirm reporting window (days) of the expected delivery. THEORIC will arrange a reshipment or full refund, as applicable.

Refunds are issued to the original purchaser, through the original payment method where possible. Processing time follows your payment provider's standard timelines. TODO: confirm maximum refund processing time.

Products showing signs of use beyond inspection, with broken seals, damaged through misuse, altered by the customer, or without proof of purchase are not eligible for return.

All requests start with our support team. TODO: support email · TODO: support phone.